Job Details

Description

Health questions are personal, and a badly worded chatbot reply can make someone feel dismissed at exactly the wrong moment. You'll write and test the conversation flows for our support assistant, working closely with Customer Experience and Engineering to keep every reply accurate, warm, and short.

Key Responsibilities

• Design conversation flows for common support and pre-test questions
• Write and iterate on assistant responses using real transcripts
• Define escalation points where the assistant should hand off to a human
• Run structured tests to catch confusing, inaccurate, or cold replies
• Collaborate with Engineering on prompt and tooling changes

Qualification

• Experience writing for conversational AI, chatbots, or IVR
• A portfolio or writing samples that show empathetic, plain-language copy
• Comfortable working with support and product teams across time zones
• Healthcare, wellness, or another sensitive-topic background is a plus

Benefits

• Competitive contract rate, paid monthly
• Fully remote, flexible hours
• Direct access to LabTracka's Product and Engineering leads
• Path to a full-time offer for the right fit